Apple Training, Mac Support & Consulting

Update November 2021. Still offering in-house training and troubleshooting, with masks and diligent sanitation. Now, more than ever, you need your technology working right!

Dan LaRocque, of Up Your Media, has been a full-time Apple Certified Macintosh Professional since 2008. He offers prompt and professional Macintosh computer repair, group workshops, mobile support, on-site training and consultant services in Parksville/Qualicum Beach and throughout the mid-Vancouver Island area with all makes and models of Macintosh products.

Dan encourages and facilitates the repair of in and out-of-warranty Apple computers and is dedicated to extending and improving the life of your computer.

  • Expert Individual On-site Training
  • Group Trainingclassroom
  • Apple Support & Consulting
  • Network and Router Setup
  • Troubleshooting for offices and small businesses
  • Mac Support for home networks and residential users
  • Training and Consulting for Seniors and other; in your home and at your pace
  • Remote Access Service and Support
  • How to Install Parental Controls
  • New User Setup and Support
  • Telephone and Email Support
  • Setup of Apple TV, iCloud, Time Machine & AirTunes
  • Re-manufactured Computer Sales and Service

Up Your Media is pleased to serve Parksville, Qualicum Beach, Nanaimo, Tofino, Port Alberni and all Central Vancouver Island's Macintosh Users.

Sorry, but since we are specialists and only work with Apple computer products, we do not provide support for Microsoft products.


  • Just got home. plugged the router and computer in and its working!!!  Go figuure. You must have done something right.


    Al Z

  • Dan retrieved the iPhoto library I had deleted from my boyfriend's computer from a Time Machine backup I didn't even know we had. Thank you Dan, you saved my bacon!

  • Hi Dan,What a difference!  My MacBook is working much faster now, and not getting hung up.  The newer OS and more memory really helped.Thank you.


  • Hi Dan,

    I picked up quite a few useful things in class even without a laptop, and enjoyed the course. Do please let me know if you decide to offer an intermediate level follow up. Thanks,


  • Just a quick note to thank you again for coming by……this is working ever so much better. See you next month.
  • Hi Dan, thanks for the January newsletter. I added my vote to you for "outstanding customer service".


  • Whoa .....fabulous ...wonderful ...fantastic ...beautiful......OMG ...thank you so much. I will look into the photos and see what I can do  ....touble is I don't actually know much about Marilyns life! I will make something up .....!!  wow Wonderful to what you have created...


  • Your expeditious replacement of my hard drive is very much appreciated. I had a little trouble restoring the system, but it's now working perfectly (and it seems to be a little faster).In my excitement I forgot to ask about warranty. What do I do?Thank You again

     Trevor W Jackson

  • Hi Dan,

    It was great to meet you and thanks for your help, I love the dual screen and upgrades. I seem to have forgotten how to access the iphoto shots from the original iphoto and can only find the few new ones, can you re direct me.


  • Hi Dan:

    Thank you so much for helping out with my urgent problem the other day, so promptly – and from the arena! I really did appreciate it (and was so impressed!).