Big News In Our December Email Newsletter

Some Pretty Big News From Up Your Media -
New partner, new workshops, operating systems explained

Welcome Rob Van De Weghe

After 12+ years as a strictly solo operator, I’ve partnered with someone who can add value to the team, in a very specialized field.  

Introducing Robert Van De Weghe, a newcomer to the Island, but someone I’ve known personally for over 20 years, and who was, in fact, my original inspiration for entering the Apple repair technician industry in the first place. He used to repair my Mac computers in the 90s and early 2000s until I grew tired of travelling to Vancouver for computer service, and took the training in 2008.

Introducing Rob Van De WegheHe comes with a ton of experience in high level technical computer repair. He’s been an Apple Certified Mac Technician since 1998, with an expertise in Apple help desk and support for hardware, OS and software. He spent the last 13 years as IT manager for Rethink, Western Canada's most creative advertising agency.

Rob is going to take on much of the hardware repair and in-home troubleshooting and training services I’ve always offered. He also has an expertise in smart home setup, home automation, and wireless networking for larger homes, so you should consider us for those services too. Having someone else trustworthy on board will allow us to extend our hours, extend our geographcal range and availability, and increase our range of services.

More Workshops for the New Year

Meanwhile, here’s a quick look at our workshop schedule for the coming new year. All classes will take place at the McMillan Arts Centre in Parksville, with the option to Zoom in. If there's one thing I've learned in the past 21 months, it's just how reliant we all are on our technology for just about everything. Digital literacy, and being able to roll with the constant changes coming down the technology pike, is crucial for all of us. 

February 17th 3:30-5pm - Intro To Mac Level II
March 3 3:30-5pm - iCloud for iPads and iPhones
March 17 6:30-8pm - Social Media for Parents of Teens
March 31 3:30-5pm - Intro To Mac Level I
April 21 3:30-5pm - Intro To Mac Level II
May 5 6:30-8pm - Using the Photos App

What is an Operating System, and which one should my computer be running?

The Operating System, or OSX, is the primary software that powers your Mac computer. Apple generally releases a new operating system every year in the fall. Your computer is limited by its age as to which Operating System it can run. In general, if your computer was built anytime after 2015, you can run the most current operating system, Monterey, but that doesn't mean your older computer doesn't still have plenty of life. 

2010 - If your computer was built before late 2009, you can't upgrade any higher than El Capitan 10.11. Computers running El Capitan have recently become more or less useless on the modern intent because of certificate and security issues. You can still check email and run your applications, but many websites have become unavailable to your browser. Apparently there is a workaround for this issue, but it might not be worth it for most users. 

Late 2009 to 2012 - These computers can run High Sierra 10.13. High Sierra is still able to power through the modern internet, for the time being. Note, all my home computers are running High Sierra. 

2013 - These computers can run Catalina 10.15. This is the oldest operating system that still receives security and other updates.  2014 computers can run Big Sur, OSX 11, and note, upgrading to Big Sur changes the entire file structure of your computer from the previous HFS+ to APFS, and can often cause performance problems and can require more preparation than normal. Most computers built post-2015 can run the most recent OSX Monterey, released just a month ago.

Here's a good list and description of all Apple Operating Systems going back to 2001 here. 

The definitive list as to your computer's maximum operating system is available here

Internet Speed Test

Interested in knowing how fast your interrnet is? Go to Speedtest.net and find out. Your speed is determined by your account with Shaw or Telus and the infrastructure hardware available in your area.  Measurements are in megabytes per second. For reference, I just switched to Telus to take advantage of their 900 megabytes per second fibre-optic special, In reality, I'm getting less than that. If your internet speed is causing you grief, it might be time to make a call to your provider. 

Support Local This Christmas

He won’t say it because he’s a humble guy, and praise isn’t why he did it, but Kevin Kinnear from Parks West donated 5% of his October sales to Forward House, to the tune of more than  $7000. He also singlehandedly sponsors more minor hockey and baseball teams than Amazon ever has. So when you’re thinking about Christmas gifts and stocking stuffers, photo printing and office supplies, save the drive and the money and head to Parks West at 114 Hirst Ave.  Let’s shop local this Christmas 
He also has an impeccable sense of style.  


That's all for now. Many thanks for your continued support and trust. If you have time, please add a Google review of our services. Reviews help us build our business and improve our service. 

Apple Training, Mac Support & Consulting

Update November 2021. Still offering in-house training and troubleshooting, with masks and diligent sanitation. Now, more than ever, you need your technology working right!

Dan LaRocque, of Up Your Media, has been a full-time Apple Certified Macintosh Professional since 2008. He offers prompt and professional Macintosh computer repair, group workshops, mobile support, on-site training and consultant services in Parksville/Qualicum Beach and throughout the mid-Vancouver Island area with all makes and models of Macintosh products.

Dan encourages and facilitates the repair of in and out-of-warranty Apple computers and is dedicated to extending and improving the life of your computer.

  • Expert Individual On-site Training
  • Group Trainingclassroom
  • Apple Support & Consulting
  • Network and Router Setup
  • Troubleshooting for offices and small businesses
  • Mac Support for home networks and residential users
  • Training and Consulting for Seniors and other; in your home and at your pace
  • Remote Access Service and Support
  • How to Install Parental Controls
  • New User Setup and Support
  • Telephone and Email Support
  • Setup of Apple TV, iCloud, Time Machine & AirTunes
  • Re-manufactured Computer Sales and Service

Up Your Media is pleased to serve Parksville, Qualicum Beach, Nanaimo, Tofino, Port Alberni and all Central Vancouver Island's Macintosh Users.

Sorry, but since we are specialists and only work with Apple computer products, we do not provide support for Microsoft products.

Testimonials

  • Just got home. plugged the router and computer in and its working!!!  Go figuure. You must have done something right.

    Thanks,

    Al Z

  • Just a quick note to thank you again for coming by……this is working ever so much better. See you next month.
    Maggie
  • Whoa .....fabulous ...wonderful ...fantastic ...beautiful......OMG ...thank you so much. I will look into the photos and see what I can do  ....touble is I don't actually know much about Marilyns life! I will make something up .....!!  wow Wonderful to what you have created...

    AJ

  • Hi Dan,

    I picked up quite a few useful things in class even without a laptop, and enjoyed the course. Do please let me know if you decide to offer an intermediate level follow up. Thanks,

    Paula

  • Dan retrieved the iPhoto library I had deleted from my boyfriend's computer from a Time Machine backup I didn't even know we had. Thank you Dan, you saved my bacon!

    Kerry
  • Hi Dan:

    Thank you so much for helping out with my urgent problem the other day, so promptly – and from the arena! I really did appreciate it (and was so impressed!).

    Ann

  • Your expeditious replacement of my hard drive is very much appreciated. I had a little trouble restoring the system, but it's now working perfectly (and it seems to be a little faster).In my excitement I forgot to ask about warranty. What do I do?Thank You again

     Trevor W Jackson

  • Hi Dan,

    It was great to meet you and thanks for your help, I love the dual screen and upgrades. I seem to have forgotten how to access the iphoto shots from the original iphoto and can only find the few new ones, can you re direct me.

    Melanie

  • Hi Dan, thanks for the January newsletter. I added my vote to you for "outstanding customer service".

    Ambrose

  • Hi Dan,What a difference!  My MacBook is working much faster now, and not getting hung up.  The newer OS and more memory really helped.Thank you.

    Yvonne