Frequently Asked Questions

Update March 18, 2022. As a designated essential service, we never stopped offering in-house training and troubleshooting services, with masks, sanitization and as much distancing as reasonable. We will continue to take your health and safety as seriously as our own. 
Here are some Frequently Asked Questions:
How much do you charge?
  • $60 Assessment Fee (for diagnosing an ailing computer at my location)
  • $120/hour for Mac service and repairs
  • $120/hour for on-site residential, one-on-one and corporate training (minimum 1 hour charge)

Where do you work?

We service primarily the central Parksville / Qualicum region but can cover North Qualicum, Port Alberni, Nanaimo, etc.  There may be a surcharge for extra distance travelled. 

Do you provide group training sessions? 

Dan is the President of the local Mac Users Group and speaks regularly at their meetings, and therefore is totally comfortable speaking in front of large groups. However, many new users would benefit from smaller, more concentrated training sessions with 3 or 4 of their best Apple friends.


  • Your expeditious replacement of my hard drive is very much appreciated. I had a little trouble restoring the system, but it's now working perfectly (and it seems to be a little faster).In my excitement I forgot to ask about warranty. What do I do?Thank You again

     Trevor W Jackson

  • Hi Dan,

    It was great to meet you and thanks for your help, I love the dual screen and upgrades. I seem to have forgotten how to access the iphoto shots from the original iphoto and can only find the few new ones, can you re direct me.


  • Hi Dan,What a difference!  My MacBook is working much faster now, and not getting hung up.  The newer OS and more memory really helped.Thank you.


  • Hi Dan,

    I picked up quite a few useful things in class even without a laptop, and enjoyed the course. Do please let me know if you decide to offer an intermediate level follow up. Thanks,


  • Dan retrieved the iPhoto library I had deleted from my boyfriend's computer from a Time Machine backup I didn't even know we had. Thank you Dan, you saved my bacon!

  • Hi Dan:

    Thank you so much for helping out with my urgent problem the other day, so promptly – and from the arena! I really did appreciate it (and was so impressed!).


  • Just got home. plugged the router and computer in and its working!!!  Go figuure. You must have done something right.


    Al Z

  • Hi Dan, thanks for the January newsletter. I added my vote to you for "outstanding customer service".


  • Whoa .....fabulous ...wonderful ...fantastic ...beautiful......OMG ...thank you so much. I will look into the photos and see what I can do  ....touble is I don't actually know much about Marilyns life! I will make something up .....!!  wow Wonderful to what you have created...


  • Just a quick note to thank you again for coming by……this is working ever so much better. See you next month.