Privacy Policy

Last updated: October 2, 2026

Up Your Media respects your privacy and only collects personal information that is reasonably necessary to provide support, respond to inquiries, manage newsletter subscriptions, and operate this website.

Information We Collect

Depending on how you use the website, we may collect information such as:

Your name
Email address
Phone number, if you choose to provide it
Your city
The type of support or service you are requesting
Information you include in a support request or message
Basic technical information automatically recorded by our web server, such as IP address, browser type, and access logs

How We Use Your Information

We use personal information only for purposes related to operating Up Your Media, including:

Responding to support requests and customer inquiries
Creating and managing support tickets
Contacting you about a service request
Providing requested Apple support, training, consulting, or repair services
Managing newsletter subscriptions
Protecting our website and forms from spam, automated submissions, and abuse
Maintaining the security and operation of the website

We do not sell or rent your personal information.

Support Requests

When you submit a support request through our website, the information you provide is sent to our support system so Dan or Robert can respond to your request.

Our support system is provided through Zoho Desk. Information submitted through the support form may therefore be processed and stored by Zoho as part of providing that service.

If you subscribe to our Tips N’ Tricks newsletter, we collect your email address, first name, last name, and, if provided, your city.

Newsletter subscriptions are managed through Mailchimp. Your information may be processed or stored by Mailchimp and its service providers outside Canada, including in the United States.

You may unsubscribe from the newsletter at any time using the unsubscribe link included in newsletter messages.

Spam and Security Protection

Our website uses Cloudflare Turnstile to help distinguish legitimate visitors from automated bots and to protect our forms from spam and abuse.

Turnstile may process technical information about your browser, device, network connection, and interaction with the website for security purposes. Cloudflare states that Turnstile does not access or process the contents of information you enter into our forms.

More information about Cloudflare Turnstile and its privacy practices is available in Cloudflare’s Turnstile Privacy Addendum.

Third-Party Services

We use third-party services to operate portions of the website and provide our services. These may include:

Zoho Desk for support ticket management
Mailchimp for newsletter subscriptions and delivery
Cloudflare Turnstile for spam and automated-bot protection
Facebook / Meta for displaying content from our Facebook page
Our website and email hosting providers

These providers may process limited personal or technical information as necessary to provide their services. Some providers may process information outside Canada and may therefore be subject to the laws of the countries in which they operate.

Cookies and Similar Technologies

The website and services we use may place cookies or use similar technologies where necessary for security, website functionality, embedded content, or service operation.

We do not intentionally use the website to build advertising profiles about visitors.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, or meet legal and regulatory requirements.

Support information may remain in our support system as part of our customer service history. Newsletter information remains with our mailing list until you unsubscribe or we otherwise remove it.

Protecting Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, email system, or internet transmission can be guaranteed to be completely secure, but we make reasonable efforts to protect the information entrusted to us.

Your Privacy Rights

You may contact us to ask about personal information we hold about you, request access to it, or ask us to correct inaccurate information.

You may also ask questions about how your personal information is collected, used, disclosed, or retained.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact Up Your Media through our website contact form or by telephone.

Up Your Media
Parksville / Qualicum Beach, British Columbia, Canada

Changes to This Policy

We may update this Privacy Policy from time to time as our website, services, or privacy practices change. The date at the top of this page will indicate when the policy was most recently updated.