Apple Support & Consulting
Sometimes you don’t need a repair. You just need someone who knows Apple products well enough to figure out what’s going wrong, set things up properly, or make the various pieces of technology in your life cooperate with each other.
Up Your Media provides practical Apple support and consulting for homes and small businesses throughout Parksville, Qualicum Beach and Central Vancouver Island.
Dan LaRocque and Robert Van De Weghe are Apple-certified technicians with decades of hands-on experience supporting Mac users. We work with people who want straightforward answers, reliable troubleshooting and help that makes sense without turning every problem into a major production.
In-Home & Remote Apple Support
Many Apple problems are easier to solve in the environment where they actually happen.
We provide in-home, on-site and remote support for issues including:
- Mac setup and troubleshooting
- New Mac, iPhone and iPad setup
- Apple ID and Apple Account problems
- iCloud setup and syncing
- Email setup and troubleshooting
- Photos and photo-library issues
- Time Machine and backup setup
- Printers and scanners
- Wi-Fi and home networking
- Apple TV and streaming-device setup
- Software installation and updates
- Moving files and data to a new Mac
- General Mac performance and usability problems
Remote support is also available for many software, configuration and troubleshooting issues when an in-person visit isn’t necessary.
Wi-Fi, Networking & Home Technology
Your Mac may be working perfectly while everything around it is misbehaving.
We can help with home and small-business networks, Wi-Fi coverage, routers, printers, Apple TVs, streaming equipment and other connected devices.
That can include:
- Improving weak or unreliable Wi-Fi
- Setting up or replacing routers and access points
- Connecting Macs, iPhones, iPads and printers
- Troubleshooting devices that drop off the network
- Setting up Apple TV and streaming equipment
- Helping different devices work properly together
- Planning more reliable home-network coverage
Robert has extensive experience with networking, wireless systems and home technology, while Dan has spent years helping Apple users make sense of the technology already sitting in their homes.
Between the two of us, there’s usually a fairly good chance we can figure out which box is refusing to talk to which other box.
Apple Consulting for Home & Small Business
Sometimes the question isn’t “How do I fix this?” but rather “What should I buy?”, “What should I upgrade?”, or “How should I set this up?”
We can help you make practical decisions about:
- Replacing or upgrading a Mac
- Choosing storage and backup solutions
- Setting up a small office
- Planning Wi-Fi and networking
- Moving from an older Mac to a newer one
- Choosing Apple accessories and peripherals
- Improving an existing Apple setup without replacing everything
We’re not interested in selling you equipment you don’t need. Sometimes the best answer really is to keep using what you already have.
Need Help Learning Your Apple Devices?
If what you really want is time to sit down and learn how your Mac, iPhone or iPad works, we also offer private training, small-group instruction and seasonal classroom courses.
Learn more about Apple Training & Classes
Need Apple Support?
Whether you need help at home, remote troubleshooting, advice before buying something new, or somebody to untangle a collection of devices that have stopped cooperating, get in touch.